We want every paid customer to feel they got their money's worth. This Refund Policy describes when and how to claim a refund.
1. The 7-day window
We offer a 7-day, no-questions-asked refund on the most recent subscription charge or top-up.
The window starts on the date of charge. You can request a refund at any point within those 7 days.
2. Eligibility
Subscription charges: refundable in full within 7 days of the charge.
Top-ups: refundable in full within 7 days of purchase, provided no credit from that top-up has been consumed.
Consumed credit: not refundable individually. If you've used credit, the unused portion (pro-rated) is what's eligible.
Plans paid annually are eligible for the same 7-day window after each annual renewal.
3. How to request
Email billing@ai-detectors.io with your account email and the charge ID (visible in /dashboard/billing).
We respond within one business day. Refunds are issued to the original payment method and arrive in 5-10 business days depending on your bank.
4. Processing time
Stripe processes refunds in 5-10 business days. We can't speed that up - it's bank-side.
International cards may take longer. If you don't see the refund after 14 days, email us and we'll trace it.
5. Disputes
Please email us before raising a chargeback. Chargebacks are slow and stressful for both sides - we'll resolve faster directly.
We may dispute frivolous chargebacks with documentation.
6. Contact
Refund requests: billing@ai-detectors.io